Refund policy

Shipping Damages

IMPORTANT: Upon receipt of your order, please inspect all cartons immediately for damaged product before signing for merchandise. We package all our items with the utmost care and concern for your order.

Any packages received in a damaged condition should be rejected and/or noted at the time of receipt.  The customer assumes all risk of lost or damaged products in transit, and likewise assumes responsibility for filing a claim with the carrier.  Any damage must be reported within 5 days of receipt. We encourage taking pictures and submitting photos. (Delays in reporting damage will prevent carrier from accepting responsibility for damage, and customer will then be held responsible for the merchandise).  Plastic Products Mfg. will assist in any way we can to help with your claim to the carrier. If your shipment was shipped Freight Collect or we used a customers’ FedEx or UPS account number, responsibility is between the customer and carrier, and it is the customers responsibility to file a claim with the carrier accordingly.

Return Policy

Standard items are eligible for return within 30 days from the delivery date. Items being returned for any reason must have prior authorization from a Plastic Products Manufacturing team member. We will issue a return authorization (RA) number which must be clearly written on the outside of all packages being shipped back to us or our receiving department may refuse your return. All return shipments are the responsibility of the customer unless otherwise noted. Returned items must be in original packaging and in original condition to be considered for a refund. All returns are subject to a 25% restocking fee. A credit/refund will be issued upon our satisfactory inspection of all merchandise. Custom items are not eligible for returns.