Frequently Asked Questions
What Are Your Payment Options?
We accept Visa, MasterCard, American Express, Discover, and Government P Cards. Money Orders and Checks are accepted as pre-payment for customers that choose to not use a credit card. Please Note: Orders will not be shipped until pre-payment has been received.
Do You Have a Minimum Order Fee?
Orders must meet a $50.00 minimum, except for sample orders.
What is Your Return Policy?
Returns must be authorized within 30 days of receipt and must be accompanied by a Return Number (RA) issued by Plastic Products Mfg. Please contact us by phone or e-mail to obtain your RA number. Returns are subject to a 25% restocking fee. Refunds are not issued on out-bound nor in-bound shipping charges unless other arrangements have been specified. Returns must be shipped back in original condition, including all inside packaging, for a refund. All returns are subject to inspection. We are not responsible for damages resulting from the carrier for returned packages. Damages will be deducted from your refund. Custom and imprinted items are not eligible for return.
How do I Request a Sample?
How do I Request a Quote?
Do You Offer Templates for Cardstock?
Yes, our free downloadable templates are available here
Do You Offer Additional Perforated Paper Colors?
We offer White, Gray, and Tan in select sizes. Custom colors are available upon request and minimum order of 500 sheets will apply. Please contact a Customer Service Representative for additional information.
Do You Ship Outside of the U.S.?
Yes, we ship internationally via FedEx and UPS. Additional custom-and-duty fees may apply. Shipping rates calculated by our website are displayed accordingly. If the shipping rate seems excessive, please contact a knowledgeable representative from our customer care team by calling 800-611-6466.
What Is Your Standard Lead-Time?
In-stock orders are processed Monday through Friday. Standard lead-time for custom orders is generally 7-10 business days upon approval of a pre-production sample. Lead-time for imprinted orders is approximately 10-15 business days upon artwork/e-proof approval. Please note: Special requirements such as special packaging, quantity ordered, and/or drop-shipments, may affect lead-time.
Do You Accept Purchase Orders?
We understand that certain organizations only use purchase orders. We will gladly reference your purchase order number on orders placed via our website, phone, or e-mail. Please be advised that Plastic Products Manufacturing will not be held in accordance with terms or conditions listed or referenced on customers’ purchase orders. Your purchase order terms and conditions will not apply.
Do You Accept Government P-Cards/Orders?
For over 30 years, we have been a proud supplier to government agencies across the United States and are a member of System for Award Management (SAM) and enrolled in the Simplified Acquisition Program of US Federal Contractor Registration(USFCR). We accept Discover, MasterCard, Visa, American Express Government P-cards. Government agencies may request Net 30 credit terms. An initial minimum order of $500.00 is required.
Please visit our government store-front for more information: https://plasticproductsmfggov.com/
Company Name: Plastic Products Manufacturing, LLC
DUNS Number: 049124425
CAGE Code: 8MEQ1
NAICS Code: 339950
SIC Code: 3993
Are You a Member of ASI?
We do not participate in any Spend Management Practices, such as Ariba or Coupa, Third Party Supplier Networks, ASI or any other discount programs.
Do You Manufacture Custom Items?
Yes, in addition to our vast array of standard/stock items, we have capabilities in customizing your display of choice. Simply e-mail us a picture, sketch, or drawing of the display you’re interested in and ensure measurements are provided. State the purpose of the display and the quantity you wish to order. Please note: Custom orders are subject to a minimum requirement, depending on the nature of the product.
Do You Have Any Distributors That Sell Your Products?
Currently, we do not have distributors that directly sell our products.
How are your products packed/shipped?
Most stock items ship bulk packed via FedEx or truck (if applicable and exceeds 15 boxes). Please contact us directly by phone or e-mail for special packaging requests. Additional fees may apply.
Can you ship using our own FedEx or UPS account?
Yes, we will gladly ship on your FedEx or UPS account. Please specify your FedEx or UPS account number during the online check-out process.
Are Your Products Available on Amazon?
We have selected items available to purchase on Amazon. Please visit our Amazon storefront under Plastic Products Mfg.
Do You Have a Showroom Where I can View Your Products?
We do not have an open showroom to view products, however, we gladly ship samples free-of-charge.
What do I do if my order arrived damaged or is missing merchandise?
Upon receipt of your order, please inspect all cartons immediately for damaged product before signing for merchandise. We package all our items with the utmost care and concern for your order. Any packages received in a damaged condition should be rejected and/or noted at the time of receipt. The customer assumes all risk of lost or damaged products in transit, and likewise assumes responsibility for filing a claim with the carrier. Any damage must be reported within 5 days of receipt. We encourage taking pictures and submitting photos. (Delays in reporting damage will prevent carrier from accepting responsibility for damage, and customer will then be held responsible for the merchandise). Plastic Products Mfg. will assist in any way we can to help with your claim to the carrier. If your shipment was shipped Freight Collect or we used a customers’ FedEx or UPS account number, responsibility is between the customer and carrier, and it is the customers responsibility to file a claim with the carrier accordingly.
What Holidays does Plastic Products Manufacturing observe?
New Year’s Day
Fourth of July
*Please note: Shipping carriers will not pick up packages on these holidays.