Frequently Asked Questions
What Are Your Payment Options?
We accept Visa, MasterCard, American Express, Discover, and Government P Cards. Money Orders and Checks are accepted as pre-payment for customers that choose not to use a credit card. Please Note: Orders will not be shipped until pre-payment has been received.
Do You Have a Minimum Order Fee?
Orders must meet a $50.00 minimum, except for sample orders.
What is Your Return Policy?
Returns must be authorized within 30 days of receipt and must be accompanied by a Return Number (RA) issued by Plastic Products Mfg. Contact us by phone or email to obtain your RA number. Returns are subject to a 25% restocking fee. Refunds are not issued on outbound or inbound shipping charges unless specified otherwise. Products must be returned in original condition and packaging. Custom and imprinted items are not eligible for return.
How do I Request a Sample?
Submit a sample request via our online sample request form or contact us directly at 800-611-6466.
How do I Request a Quote?
Submit a quote request via our online quote request form or contact us directly at 800-611-6466.
Do You Offer Templates for Cardstock?
Yes, our free downloadable templates are available here: LINK TO TEMPLATES PAGE
Do You Offer Additional Perforated Paper Colors?
We offer White, Gray, and Tan in select sizes. Custom colors are available upon request with a minimum order of 500 sheets. Contact Customer Service for more information.
Do You Ship Outside of the U.S.?
Yes, we ship internationally via FedEx and UPS. Custom and duty fees may apply. Rates are calculated by our website. If rates seem high, contact us at 800-611-6466.
What Is Your Standard Lead-Time?
In-stock orders ship Monday–Friday. Custom orders: 7–10 business days after sample approval. Imprinted orders: 10–15 business days after artwork approval. Special requirements or high volumes may affect timing.
Do You Accept Purchase Orders?
We accept purchase orders and will reference your PO number. However, we do not agree to terms or conditions listed on customer POs unless otherwise stated.
Do You Accept Government P-Cards/Orders?
Yes. We accept Discover, MasterCard, Visa, and American Express Government P-cards. Net 30 credit terms available on initial orders of $500 or more. Visit: https://plasticproductsmfggov.com/
Company Info:
DUNS: 049124425
CAGE Code: 8MEQ1
NAICS: 339950
SIC: 3993
Are You a Member of ASI?
No, we do not participate in ASI, Ariba, Coupa, or third-party supplier networks.
Do You Manufacture Custom Items?
Yes. Email us a sketch or image with measurements, purpose, and desired quantity. Minimums apply for custom items depending on complexity.
Do You Have Any Distributors That Sell Your Products?
No, we do not currently sell through distributors.
How Are Your Products Packed/Shipped?
Most items ship bulk packed via FedEx or truck for larger orders (15+ boxes). Contact us for special packaging; additional charges may apply.
Can You Ship Using Our FedEx or UPS Account?
Yes. Enter your FedEx or UPS account number during checkout to use your shipping account.
Are Your Products Available on Amazon?
Yes, selected items are sold on Amazon. Search for us under "Plastic Products Mfg."
Do You Have a Showroom Where I Can View Products?
No showroom is available, but we provide free samples upon request.
What If My Order Arrives Damaged or Missing Items?
Inspect cartons immediately upon receipt. Reject damaged packages and report damage within 5 days. Take photos and contact us for assistance. Customers must file claims with their carrier if shipped via customer’s account.
What Holidays Does Plastic Products Mfg. Observe?
- New Year’s Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day
- Christmas Day
*Carriers do not pick up shipments on these holidays.
