Shipping & Returns

Shipping Information

All orders are shipped pre-paid and add via FedEx or Common Carrier. Buyer has the option to specify a carrier on freight collect shipments. All shipments are FOB Origin unless otherwise contracted with buyer. All shipping and handling charges are the responsibility of the customer and will be charged as a separate line item on applicable invoices. We do not ship USPS unless pre-paid labels are supplied to us. The customer is responsible for scheduling a pick-up. Orders are not shipped on weekends and holidays. We do not ship to PO boxes. 


Rush Orders | Expedited Shipments

Standard, in-stock items ship within 24-48 hours. If you require expedited delivery, please be sure to contact us via phone to ensure transit time meets your delivery date. Plastic Products Mfg. is not responsible for shipping delays resulting from the carrier. 


International Shipments

We ship internationally, including Canada, via FedEx International Economy. Please note, custom and duty fees apply. Contact customer service for your rate or by sending an e-mail to our shipping team.


Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 


Special Handling and Packaging

We will accommodate any special handling/packaging instructions or care that is required. Additional fees may apply. Please contact a Customer Support Specialist by calling 800-611-6466 or sending an e-mail


Drop Shipments

We will gladly ship your order to multiple locations. A $5.00 charge per location applies. Please provide an excel spreadsheet via e-mail. Company Name, Contact, Phone Number, and Address are required. 

 

Shipping Damages

IMPORTANT: Upon receipt of your order, please inspect all cartons immediately for damaged product before signing for merchandise. We package all our items with the utmost care and concern for your order.

Any packages received in a damaged condition should be rejected and/or noted at the time of receipt.  The customer assumes all risk of lost or damaged products in transit, and likewise assumes responsibility for filing a claim with the carrier.  Any damage must be reported within 5 days of receipt. We encourage taking pictures and submitting photos. (Delays in reporting damage will prevent carrier from accepting responsibility for damage, and customer will then be held responsible for the merchandise).  Plastic Products Mfg. will assist in any way we can to help with your claim to the carrier. If your shipment was shipped Freight Collect or we used a customers’ FedEx or UPS account number, responsibility is between the customer and carrier, and it is the customers responsibility to file a claim with the carrier accordingly.

Return Policy

Standard items are eligible for return within 30 days from the delivery date. Items being returned for any reason must have prior authorization from a Plastic Products Manufacturing team member. We will issue a return authorization (RA) number which must be clearly written on the outside of all packages being shipped back to us or our receiving department may refuse your return. All return shipments are the responsibility of the customer unless otherwise noted. Returned items must be in original packaging and in original condition to be considered for a refund. All returns are subject to a 25% restocking fee. A credit/refund will be issued upon our satisfactory inspection of all merchandise. Custom items are not eligible for returns.